rbTechnologies Service Offerings

rbTechnologies primary product is expert, timely support.We provide outsourced Information Technology services to companies as large as several hundred employees and as small as 3. Our 40+ years of combined I.T. experience and broad skillset, and ongoing commitment to continuing education combine to provide our customers with unparalleled service and satisfaction. There is no unsolvable issue when rbTechnologies is working on your systems!

We offer both on-demand and preventative maintenance packages, as well as Total Information Systems Management, a customized, flat rate service for companies who desire a completely outsourced approach to their Information Technology needs.

We have many years of experience in all facets of computer networking, including:

  • Programming (PHP, SQL, Visual Basic, and much more)
  • Network Design and Installation Servers, both physical and virtual, including VMWare, VCloud, VSphere, Zen and others.
  • Operating System installation and support including Microsoft Windows Server and many flavors of Linux
  • Highly Available systems
  • Firewalls and network security (including in-house developed Multi-WAN internet connection load balancing!)
  • Network Monitoring and proactive alerting
  • Websites - We are SilverStripe experts!
  • Relational Database Systems including MySQL, Oracle, PostgreSQL, and Microsoft SQL*Server

Unmatched Support Infrastructure

rbTechnologies has invested heavily in our infrastructure, so that we can better support yours: we offer a host of exclusive services to our clients, including Domain Name registration, Website management, In House DNS management and hosting, our own FTP servers for patches and downloads and much more.  We also provide FTP accounts for offsite backups of firewall and PBX data.

We have a comprehensive issue and customer management system so that your issues are tracked, worked on and cleared in an efficient and timely manner. Our phone system is tightly integrated with our issue tracking system, so that you can open tickets and report problems via voice. Our network monitoring systems is also integrated with our issue tracking system, so that we are notified in the event of a critical outage, and can begin working on your problem immediately. Often our monitoring system will have reported the issue, and we'll have diagnosed and fixed it before you are even aware that something was wrong!

If responsible, proactive, and cost effective network management sounds good to you, give us a call and we'll be happy to work with you to design and implement a technology management plan that fits your company, workflow, and budget!

Support Matrix

Different businesses have different technology needs, and rbTechnologies has proven services regardless of your stage of growth.  One of our primary advantages is that rbTech is there for your organization 24x7x365.  When you contract with us, you get the benefits of the smartest I.T. brains in the business, but without the cost of benefits, unemployment insurance, or vacations!

SMALL OFFICE
MEDIUM BUSINESS
LARGER BUSINESS

1-5 Computers

No Internal Technical Staff

5+ Computers

'Power Users' Handle Routine Tech

20+ computers

In-House Technology Staff
In the very small business computers are essential, but the benefits of networks and data security are often not leveraged When a business has grown to a certain size one or more employees often migrate into the role of 'tech support' in addition to their main job. Technology often outgrows staffing, and for additional support or projects outside your core business, consultants may make sense
  • Our local presence assures quick response times for crashes and emergencies
  • Unbiased advice on technology purchases:new computers and peripherals, Internet providers, printers/ copiers, phone systems and more
  • When it is time to centralize data, backup and printing, or add work-from-home opportunities or intranets for collaboration, we do the design, installation and support for your network server
  • Having a trusted single source for all business technology advice and support simplifies office management and maximizes Return on Investment
  • Outsourcing frees up internal staff to work on their core duties rather than spending their time troubleshooting computer issues
  • Maintenance contracts ensure that all systems are tuned and patched so that computers run better, with less downtime and user frustration
  • Experience gained on other projects and from other clients helps us avoid pitfalls as your network grows with additional users and services
  • Large server migrations and platform changes require careful planning and implementation, often taking more time than internal staff can spare
  • Our broad experience will help integrate a new solution into a mature network: moving a website into a Content Management system or deploying Unix applications within a Windows network, e.g.
  • A Level-2 support option with 24x7 availability and local offices provides peace of mind
  • For the most critical applications we specialize in building redundant systems designed for zero downtime

rbTechnologies offers a full range of support plans. We do not require a contract to be a customer, but we do offer support and maintenance plans that both keep your network running smoothly and provide you with discounted rates for other projects.